Directed by Chris Robinson and Andrew Young, rapper Mos Def plays Michael Harris, Alicia’s love interest, and Keys plays a waitress at a restaurant. The music video follows Keys working as a waitress at a café. One day, Keys meets a man (played by Mos Def) in the café, and she falls in love with him. Later on, Keys is at a house party where she runs into that same man when a fight is about to break out, and the scene resembles the house party scene in the movie Cooley High. Later in the video, Keys imagines getting the courage to call him and to tell him about her feelings. However, at the end of the movie, she remembers his order but there is no other recognition and the scene ends with his card still being in the bowl and Keys staring out the window since she will never be able to reveal her true feelings for the man.